Medical Information Technology Program Management - organizational Research
The Need
In order to create a project management office for a large scale IT project involving diverse types of content in the Medical Services Delivery industry the client wanted to understand best practices that exist in large organizations. They also wanted to extend their understanding to how those large organizations with diverse content types manage their projects. It was important how projects were priorities.
Methodology
Both primary and secondary research methods were engaged in the development of this report. Premium and free internet resources were engaged to gain background and understanding of the scope of the project and the industry in which these IT organizations exist. Interviews were conducted to gain further understanding of actual PMO structures, priorities, content, project types, and management of delivery.
Deliverable
A complete overview of Project Management Organizations (PMO) across health care groups had common issues and concerns.
Diversity of business needs
The business needs articulated to the IT organization and PMO were often driven by differing priorities and the management of project schedules and expectations for delivery were often impacted by the differing needs of the content owners. A holistic and broad spectrum approach was rarely experienced in any of the organizations
Common issues across organizations
Customer Conclusions
The customer, at the conclusion of this research, understood the overall complexity of project management offices, the issues that are inherent in large scale organizations with billions of dollars of revenues. They were aware that the structures used in these large organization were plagued with pitfalls and they knew where these pitfalls may happen. The customer was much better prepared to organize and staff their project management organization and were more likely to experience successful program management and IT project delivery in their own business.
In order to create a project management office for a large scale IT project involving diverse types of content in the Medical Services Delivery industry the client wanted to understand best practices that exist in large organizations. They also wanted to extend their understanding to how those large organizations with diverse content types manage their projects. It was important how projects were priorities.
Methodology
Both primary and secondary research methods were engaged in the development of this report. Premium and free internet resources were engaged to gain background and understanding of the scope of the project and the industry in which these IT organizations exist. Interviews were conducted to gain further understanding of actual PMO structures, priorities, content, project types, and management of delivery.
Deliverable
A complete overview of Project Management Organizations (PMO) across health care groups had common issues and concerns.
- Breadth of Content
- Patient Records
- Financial Information
- Human Resources
- Marketing
- Intellectual Property
- and more
Diversity of business needs
The business needs articulated to the IT organization and PMO were often driven by differing priorities and the management of project schedules and expectations for delivery were often impacted by the differing needs of the content owners. A holistic and broad spectrum approach was rarely experienced in any of the organizations
Common issues across organizations
- Sliding project schedules
- Features promised not delivered
- Clarity of project status
- Poor management of stakeholder expectations
- Lack of communication
- Quality adversely affected by last minute changes
Customer Conclusions
The customer, at the conclusion of this research, understood the overall complexity of project management offices, the issues that are inherent in large scale organizations with billions of dollars of revenues. They were aware that the structures used in these large organization were plagued with pitfalls and they knew where these pitfalls may happen. The customer was much better prepared to organize and staff their project management organization and were more likely to experience successful program management and IT project delivery in their own business.